Wise Pelican terms and conditions.
Terms and Conditions
Wise Pelican will normally present postcard orders to the United States Postal Service within 2 business days and letter, brochure, and greeting card orders within 4 business days (this does not include weekends and holidays) of this order. This may at times be delayed due to issues out of Wise Pelican's control including but not limited to weather and equipment malfunction.
Standard class postcards are generally delivered within 5 to 18 days and first-class postcards are generally delivered within 2 to 6 days. Actual delivery times may vary especially with recent postal service funding issues as discussed in the media. Once mailed, Wise Pelican has no control over the speed of delivery by the United States Postal Service.
Paper thickness selected represents the lowest quality thickness that we will use for your order. At times Wise Pelican may automatically upgrade your order to a thicker paper at no cost to you if there is not enough supply of the ordered paper available.
Wise Pelican does not review postcard orders for design errors. The orders will be printed exactly as they are formatted in the "PDF Preview". Once submitted orders can not be cancelled or modified. Wise Pelican does not review postcards for accuracy or compliance with any state, local, or federal laws, association, MLS, or other rules, or statutes.
Postcard orders are in no way refundable unless there is a clear error caused by Wise Pelican. Customers are responsible for all of their own art, text, etc. on the postcards and Wise Pelican is in no way responsible for design confirmation. It is imperative that you proof your design.
Wise Pelican does not review postcard orders for design errors. The orders will be printed exactly as they are formatted in the "PDF Preview". Once submitted orders can not be cancelled or modified. Wise Pelican does not review postcards for accuracy or compliance with any state, local, or federal laws, association, MLS, or other rules, or statutes.
By submitting this order you agree to release Wise Pelican from any and all liability, and agree not to request a refund from Wise Pelican due to postcards that are delayed, damaged, or lost by the United States Postal Service.
Postcards can be tracked in the “Tracking” section of Wise Pelican. This section includes data as it is provided by USPS. WISE PELICAN DOES NOT RECEIVE DATA FOR 100% OF POSTCARDS AND AT TIMES (THOUGH IT IS INFREQUENT) SORTING FACILITES AND POST OFFICES MAY NEVER SCAN A POSTCARD BUT INSTEAD DELIVER IT DIRECTLY. WHEN THIS OCCURS THERE WILL NOT BE SCAN DATA.
If you are on a subscription and have mailings pre-scheduled the system will automatically use your subscription credits. If there are not enough credits to cover the mailing, the system will use any credits it can and then charge your credit card for the remainder. This may occur due to reasons such as larger mailings than you receive monthly credits for, upgraded mailings, failed subscription payments, or more frequent mailings. These payments are all nonrefundable.
When you submit your order, you will be charged for each record in your mailing list. When the order is processed for mailing, Wise Pelican will check each address against the National Change of Address database and update accordingly. If an address is found to not be deliverable, credits for those records will be added to your account to be used for a future mailing, however, these credits will not be refundable (we incur an expense in processing these lists). By submitting this order you agree to release Wise Pelican from any and all liability, and agree not to request a refund from Wise Pelican due to postcards that are delayed, damaged, or lost by the United States Postal Service.
Mailing list purchases are always final.